Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | Internet | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Technical support | COUNTRY | South Africa | ||
| TIME / DATE | 17:09 Thu 4 Feb | PERSON RESPONSIBLE | |||
| CUSTOMER | pctech | View all reports by user |
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| PROBLEM | NO TECHNICAL SUPPORT | ||||
| HEADLINE | NO TECHNICAL SUPPORT AVAILABLE AT ALL | ||||
| THE INCIDENT Thu 4 Feb 
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I am a computer technician and I have been trying since Tuesday morning (02FEB2010) to find out the mail server settings for an Iburst customer. I sent an email on Tuesday afternoon to the support address on the Iburst website - all I have received so far is an auto-responder informing me the I am a valued customer! Right!! It is now more than 48 hours since I sent my email requesting assistance and I still have had no response. I have tried phoning Iburst - the phone is left unanswered. On their website they want you to phone Dial a Nerd for technical support. This is a money-making racket! I SUGGEST ANYBODY CONSIDERING USING IBURST AS AN ISP RECONSIDER VERY QUICKLY. THEY ARE ONLY INTERESTED IN YOUR MONEY, NOT PROVIDING YOU WITH AN INTERNET CONNECTION OR EMAIL.
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